From Conversation to Conversion: Nurturing Customer Relationships on Digital Platforms

Offered by School of Film & Media Studies

Short Course / 2 days / TGS-2020504264

Course Information
Learning Outcomes
Course Schedule
Lesson Plan
Certification
Entry Requirements
Course Fees

Course Information

Move away from brand storytelling and into crucial brand conversations by creating an effective, distinctive brand presence online with relevant content that caters to your audience’s search demand.

Learning Outcomes

Through the course, participants will be able to:

  • Identify your target audience persona and their information needs
  • Craft a brand persona that your target audience can relate to
  • Present your brand/product/service effectively for conversions
  • Create and facilitate crucial conversations between your brand and your target audiences online
  • Identify relevant topics of interest with search traffic and search trends research on Google Ads Keyword Planner and Google Trends
  • Plan relevant, converting website landing pages based on high search traffic content topics

 

 

Course 
Schedule

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Public Run

Course Dates: 5 & 6 April 2021
Application Period: 22 Feb – 21 Mar 2021
Duration: 2 days
Delivery Mode: Synchronous e-learning

Specially curated for real estate professionals, please sign up here.

Run for Real Estate Agents

Course Dates: 26 to 27 July 2021
Application Period: 26 Apr to 5 July 2021
Delivery Mode: Synchronous e-learning

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Lesson Plan

A. Search Traffic Research (3 Hours)
● Importance of keywords in Search & Website User Experience
● Identify high search traffic keywords through search traffic and search trends
research on Google Ads Keyword Planner and Google Trends
● Export high search traffic keywords and organise by theme

B. Create Website Landing Pages (5 Hours)
● Propose landing page content based on relevant topics of interest identified on
Google Ads Keyword Planner and Google Trends
● Plan for crucial decision-making content
● Propose relevant calls-to-action for each landing page based on marketing
objectives
● Plan website content hierarchy

C. Content as a Conversation, Not a Story (4 Hours)
● Distilling your target audience persona
● Crafting your brand persona to converse with your target audience persona
● Strategise marketing message content, presentation and delivery

D. Inbound Marketing Strategy (3 hours)
● Use high traffic keywords to plan for search engine friendly content
● Understand various channels and methods to create inbound links
● Identify key website landing pages to link content to / from
● Plan a content calendar including:

  • Topic
  • Timeliness
  • Target Audience
  • Media Used
  • Placement(s)
  • Target Action(s)

Certification

Certification

In-class assessments.


A Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass all required assessment(s).


A Certificate of Participation will be awarded to participants who meet the 75% attendance requirement but did not pass all required assessment(s).

Entry Requirements

  • Should preferably be Existing / Potential Brand Managers / Owners
  • Should preferably have existing marketing, branding or advertising background

Course Fees

Funding period for this course is from 15 Apr 2020 to 30 Sep 2024.

SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.

For enhanced training support, enter SME in the promo code during course application.

Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Long Term Visit Pass Plus (LTVP+) Holders
Please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM

Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.

(Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.)

Applicants / Eligibility Fees
Full course fee$342.40